Cancellation and Amendments – if caused by You
If you need to cancel or amend your Booking, please notify us as soon as possible. A cancellation or amendment will not take effect until we receive confirmation in writing or via email from you.
If you elect to cancel your booking, money paid is not refundable unless the property is re-let. If a refund is made due to the property being re-let, then a $150 administration fee will apply.
If you amend your booking giving us at least 90 days notice, we will be happy to assist you in changing the dates for your accommodation (subject to availability – additional costs may apply if rates differ). If less than 90 days notice is given of your wish to amend your booking, we will be happy to assist you, however, any fees paid for your original booking will not be transferred to your amended booking until such time that the property has been re-let for the dates originally booked.
Cancellations and Amendments – if caused by Us
The owners will make every effort to ensure the property is available as booked. However the owners reserve the right to make alterations to bookings due to unforeseen circumstances (eg fire, flood etc). We would not expect to have to make any changes to your booking, but sometimes problems occur and we may have to make alterations or, very occasionally cancel bookings.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your Booking. If we cancel your Booking, we will refund you any fees you have already paid to us. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).